Skip to content
✓ Shipping in less than 24 hours ✓ Top customer service ✓ By nerds for nerds

FAQ about our new store

On 10.07.2024 we completely redesigned our store: The previous store was over 15 years old and simply no longer up to date. This affected not only the design, but especially the technology behind it: Many things only worked because we did a lot of manual work in the background. But everything is better now: we have not only changed the design, but also the entire store system.

However, some minor things are still not working 100%, but we will be fixing and adding to them over the next few months. We have written down all the details for you in this FAQ:

Can I continue to use my old customer account?

Unfortunately notWe have not been able to transfer your customer data to the new store. So you will have to create a create a new customer account. If you have any questions about old orders, you can contact us at any time. contact us!

Is there no more wish list?

Not at the moment, but we are working on making a wish list available again. You can still find your old wish list here. Please note: On this link you have to log in with your account data of our old stores.

Where can I manage my old Lootbox subscription?

In the longer term, we want to migrate all Lootbox subscriptions to our new store system, but this will take some time. Until then, you can find your subscription management here.

I still have an old Lootbox subscription. Where can I order or cancel an upgrade?

In the longer term, we want to migrate all Lootbox subscriptions to our new store system, but this will take some time. Until then, you can find your subscription management herewhere you can also order or cancel the upgrade.

I have joined your affiliate program. What about it?

We have set up a new partner program, which you can here here. Unfortunately, we were unable to take over the old accounts. We have also informed all partners of this by e-mail.

Why is it no longer possible to order by direct debit or cash on delivery?

Unfortunately, both payment methods have been used more and more in recent years, especially by fraudsters. In addition to the effort involved in identifying these fraudsters in advance, this was unfortunately also very expensive for us. We have therefore decided to no longer offer these payment methods.

However, if you do not have a credit card and do not want to use providers such as Klarna or Paypal, you still have the option of paying in advance or by bank transfer.

Where are the customer photos?

Unfortunately, we have not yet transferred them. We are working on it, but it is possible that we will no longer be able to show them.

Which functions from the old store are still missing?

Unfortunately, we have not yet been able to transfer some things:

  • Product reconciliations
  • Easter puzzle
  • Papercrafts

But don't worry: We're still working on the Easter puzzle in particular, of course, which will also be ready by Easter 2025, we promise!

Which store system is your store running on?

Our store now runs on Shopify.